FAQ - Ordering
What currency are your prices in?
New Zealand dollars (NZD)
I have some questions before ordering, what’s the best way to contact you?
We’re always here to help! You can contact us in a variety of ways from phone, email, online chat or in person at our showroom at East Tamaki. We get that it’s a big decision and we were all first time riders at some point so don’t be afraid to ask our friendly team anything and we’ll get back to you as quickly as we can.
Is shipping included in the price?
Shipping costs are added to your order once your address has been added. If you are unable to add your address, please email us to get a shipping quote.
How long will my order take to arrive?
- Delivery to North Island is usually overnight and to South Island 1-3 days. Please note this does not include processing and packing of your goods but orders are generally dispatched within 1 business day when in stock.
How can I change my address or contact details?
Please call us directly or email our dispatch team at firstname.lastname@example.org
Where is my order?
Please refer to your Shipping Confirmation Email for your tracking number. If you have not received this email, your order may not have been dispatched yet.
If you are experiencing issues or would like to raise a concern, please contact our team as soon as you can on (09) 274 0409 (9am – 4pm Mon-Fri).
How do I track my order?
Please refer to your Shipping Confirmation Email for your tracking number. Please click on the tracking number and you will be redirected to the correct page.
If you are experiencing issues or would like to raise a concern, please contact our team as soon as you can on (09) 274 0409.
My order was flagged as fraudulent, what do I do?
Evolve have recently been hit with a number of instances relating to credit card fraud. For this reason, we have tightened our security protocols to protect our business.
If you have any received an email or other communication from us regarding fraudulent activity within your order, please don’t hesitate to contact our Dispatch Team.
Is there a retailer near me?
Please check here.